Refund, Returns and Cancellation Policy

Who handles your return

Trevonetlab does not sell, stock, ship, invoice or refund any product. We present the Zeba range and pass shoppers to the official store at zebashoes.com, where the order is created and paid for. That means your contract of sale is with Zeba Shoes, and any return, exchange, refund or cancellation is agreed with Zeba Shoes.

We are an affiliate and earn a commission on qualifying sales. That commission does not change your price, and it does not give us any control over an order, a refund decision or a delivery.

The merchant's stated return terms

As published on zebashoes.com:

“If you don't love your Zeba shoes or they don't fit right, you can send them back for a full refund or exchange. There is a 30 day return policy that begins when you get your shoes.”

Two details in that wording matter. First, the window is 30 days. Second, it begins on delivery — not on the day you ordered — so a slow delivery does not eat into your return window.

How to start a return

1. Contact Zeba first. Use the contact route on zebashoes.com or telephone (201) 815-8852. Ask for return instructions before sending anything back — unannounced parcels can be delayed or refused.
2. Quote your order details. Have the order number from your Zeba confirmation email, the style, the size and the fitting to hand.
3. Say what you want. A refund, or an exchange for a different size or fitting. Exchanges are usually quicker if the alternative size is in stock.
4. Follow the instructions you are given. Zeba will confirm the return address and whether a return label or reference number applies to your order.
5. Keep proof of postage. Until the parcel is signed for at the merchant's end, that receipt is your evidence.

Condition of returned items

Footwear returns are normally expected to be in a resaleable state. In practice that means:

• Try shoes on indoors, on a clean carpeted surface, until you are sure of the fit.
• Keep the original box and any inserts, and use an outer carton for the return rather than posting the shoe box itself as the shipping container.
• Return all parts of the order — both shoes, insoles, laces and any bundled accessory.
• Items that are visibly worn outdoors, altered, washed or damaged after delivery may be assessed differently. The merchant makes that assessment, not Trevonetlab.

Where an item arrives faulty or the wrong item was sent, report it to Zeba as soon as you notice, with photographs if you can. Do not wait for the end of the 30-day window.

Refund timing and method

Zeba processes refunds once the returned parcel has been received and checked. Refunds are issued to the original payment method used at the merchant's checkout; the time it then takes to appear on a statement depends on your bank or card issuer and is usually a matter of a few business days after the merchant releases it. Trevonetlab cannot issue, accelerate or trace a refund, because no payment ever passes through this website.

Return postage, where it is chargeable, and any customs or import charges on a returned parcel are matters between you and the merchant. Ask about these when you request return instructions, so there are no surprises.

Cancelling before dispatch

If you change your mind shortly after ordering, contact Zeba immediately and ask whether the order can be cancelled before it is dispatched. Orders move quickly once they are picked, so speed matters. If the parcel has already left, the order becomes a return rather than a cancellation and the 30-day window described above applies from delivery.

Cancelling an item you added to the cart on this website requires nothing at all: that cart is only a shortlist held in your own browser. Removing the line, or clearing your browser storage, is enough. No order exists until you complete one on the official store.

Exchanges for a different size or fitting

Zeba lists Medium, Extra Wide 4E, Narrow and 6E Extra Extra Wide fittings depending on the style, and sizes 7–16 on many men's models. If a pair is close but not right, an exchange is often the simplest route. Tell the merchant the size and fitting you want and confirm availability before returning the first pair.

Buying at the merchant's Las Vegas store

Zeba also operates a physical shop at 3843 Spring Mountain Road, Las Vegas, NV 89102, open 6 days a week from 10am to 5pm PST and closed on Sundays. Returns of in-store purchases are handled there under the merchant's terms.

If something goes wrong

Raise the problem with Zeba Shoes first, since they hold the order record and the payment. If you believe this website has described the merchant's terms inaccurately, tell us — we will correct the page. Write to office@iprint.md or use our contact page. We cannot intervene in an order, but we do want the information here to be right.

See also our Shipping and Delivery policy, our Advertising Disclaimer and our Terms and Conditions.

This page describes the merchant's published terms as they stood when it was last reviewed on 12 August 2026. The version shown at zebashoes.com at the time you order is the one that governs your purchase.